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  • Overall rating: 7.1 /10
  • Trust index: Above average
  • Found in Blacklists: No
  • Title: 21.com Casino
  • Platform type: Instant Play, Mobile, Live Casino
  • Year of foundation: 2018
  • Owner:

    BP Group Limited

  • Official website: https://www.21.com/

Basic information

  • Providers:
    98+
  • Number of games:
    5253+
  • Types of bonuses:
    Deposit bonus, First deposit bonus
  • Brand RTP:
    Not stated
  • Brand Profit:
    ~ $1,000,000
  • Interface language:
    English, French, Finnish, Japanese, Norwegian, Polish

Financial information

  • Payment methods:
    Neteller, Skrill, PaySafeCard, Payz (ecoPayz), VISA, Mastercard, Sofort, InstaDebit, Nordea, ZimplerGO, AstroPay, iDebit, WebPay, Blixtpay, Revolut, Klarna, flykk®, S-Pankki, Aktia, OmaSP, POP Pankki, OP Bank, Danske Bank, MiFinity, Jeton, Interac, Handelsbanken, Alandsbanken, MuchBetter, Vega wallet JP, Directa24, blik, Säästöpankki
  • Account currency:
    USD, EUR, CAD, NOK, NZD, PLN
  • Min. deposit:

    €10

  • Min. withdrawal:

    €50

  • Withdrawal limit:

    per month $25,000
    per day $5,000

  • Withdrawal speed:

    EWallets: 0-5 days
    Bank Transfers: 1-5 days
    Cheques: Not offered
    Card Payments: 1-5 days
    Pending Time: 0-72 hours

Verification

  • ID card, passport, driver's license
  • Proof of address
  • Proof of payment method ownership
  • Time for document verification: 0 - 2 days

Responsible gaming

Deposit Limit Tool, Wager Limit Tool, Loss Limit Tool, Time/Session Limit Tool, Self-Exclusion Tool, Cool Off/Time-Out Tool, Reality Check Tool, Self-Assessment Test, Self-Exclusion Register Participation: No

Information about licenses

Malta (MGA)

Types of games

Casino Description

21.com Casino is an online gaming platform regulated by the Malta Gaming Authority, offering a wide selection of games from industry-leading providers like NetEnt, Microgaming, Quickspin, and Betsoft. Known for its clean website design and user-friendly interface, the casino caters to a diverse user base while providing multiple language options including English, Finnish, and German.

Game Variety and Providers: Players at 21.com Casino have access to a rich array of entertainment options ranging from slots to table games, video pokers, and a live casino. This includes popular titles such as Starburst Slot and Immortal Romance Slot as well as live dealer games like Live Roulette and Live Blackjack. The collaboration with 98 game providers ensures that users experience high-quality and varied gameplay.

Mobile Accessibility: The platform is designed with mobile users in mind, enabling gaming on smartphones and tablets without compromising quality. This mobile-friendly design guarantees that players can enjoy their favorite games anytime and anywhere, supporting a seamless transition from desktop to mobile use.

Bonuses and Promotions: New players at 21.com Casino can benefit from exclusive match bonuses and extra spins offers, enhancing their initial experience. However, it's crucial to note that certain terms apply, such as the exclusion of Skrill, Neteller, or Paysafe deposits for signup bonuses, and specific wagering requirements needing completion within 24 hours.

Security and Customer Support: The casino maintains robust security measures, utilizing high-level encryption to protect personal and financial data, and a random number generator to ensure fair play. Customer support is available via live chat, email, and an online contact form, although phone support is absent. Live chat operates with an auto-translate feature to improve communication across different languages but is not available 24/7.

Payment Options and Limits: Offering 33 deposit methods, 21.com Casino supports a flexible range of financial transactions, though availability may vary by country. Withdrawal limits are above average, yet all deposits must be wagered 1x before any withdrawal requests.

Restrictions and Considerations: Despite its strong international presence, 21.com Casino imposes restrictions on several countries, including Australia and the United States. Users should consider these when registering and accessing the platform. Additionally, the casino's policy stipulates limits on maximum stake amounts when utilizing bonus money.

Conclusion: With its commitment to fairness and safety, 21.com Casino stands out as a recommendable option for players looking for a reliable and engaging gaming experience. While certain restrictions and conditions apply, the platform provides a balanced mix of game variety, security, and customer service that most users will find satisfying.

List of providers

NetEnt, Nolimit City, Betsoft Gaming, Pragmatic Play, Apricot (Microgaming), Big Time Gaming, ELK Studios, Yggdrasil Gaming, Quickspin, Push Gaming, Evolution Gaming, Red Tiger Gaming, Play'n GO, Endorphina, Wazdan, iSoftBet, Lightning Box, Playson, Rabcat, 1x2Games, Booming Games, 2By2 Gaming, Iron Dog Studios, Relax Gaming, 4ThePlayer, AceRun, Blue Ring Studios, Blue Guru Games, Electric Elephant, Buck Stakes Entertainment, Crazy Tooth Studio, All For One Studios (ALL41), Atomic Slot Lab, Ad Lunam, Alchemy Gaming, Backseat Gaming, Bang Bang Games, Aurum Signature Studios, AvatarUX, Half Pixel Studios, Hammertime, Golden Hero Games, Hacksaw Gaming, Ino Games, Indigo Magic, Infinity Dragon Studios, Fantasma Games, Foxium, Gamomat, Gold Coin Studios, Games Lab, Gaming Corps, Neko Games, Neon Valley Studios, Oros Gaming, PearFiction Studios, Northern Lights Gaming, OneTouch Games, King Show Games, Lady Luck Games, Just For The Win, Nailed it! Games, Leap Gaming, Ruby Play, Real Dealer Studios, Reflex Gaming, Spearhead Studios, SpinPlay Games, Sega Sammy, Snowborn Games, Print Studios, Prospect Gaming, Pulse 8 Studios, Boomerang Studios, Bulletproof Games, Bluberi Gaming, Fortune Factory Studios, Gameburger Studios, Elysium Game Studio, Felt Gaming, Swintt, Switch Studios, Spribe, Stormcraft Studios, AreaVegas, Wishbone, Silverback Gaming, Slingshot Studios, Reel Play, Triple Edge Studios, Win Fast, Kalamba Games, Max Win Gaming, High Limit Studio, Jelly, PGsoft (Pocket Games Soft), Oryx Gaming, Peter & Sons

Casino reputation

  • Overall rating: 7.1 /10
  • CasinoGuru: 6.9 /10
  • AskGamblers: 7.5 /10
  • CasinoMentor: 6.9 /10
  • Trust index: Above average

Casino Characteristics Assessment

Overall rating

CasinoGuru rating

AskGamblers rating

Best New Casino 2019 (AskGamblers)

Players' reviews of the casino

User feedback:Great

Rated by 33 users (CasinoGuru)

User feedback (max. 5):3.2

Rated by 73 users (LCB)

User feedback (max. 10):5.8

Rated by 59 users (AskGamblers)

Casino Complaints and Their Solutions

Total complaints (CasinoGuru): 56

Opened: 2 Resolved: 17 Unresolved: 6 Rejected: 31

  • Found in Blacklists: No
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