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  • Overall rating: 7.3 /10
  • Trust index: Above average
  • Found in Blacklists: No
  • Title: Caliente Casino
  • Year of foundation: 2014
  • Owner:

    TECNOLOGÍA EN ENTRETENIMIENTO CALIPLAY, S.A.P.I. de C.V.

Basic information

  • Providers:
    44+
  • Number of games:
    3751+
  • Types of bonuses:
    Deposit bonus, First deposit bonus, No deposit bonus
  • Brand Profit:
    ~ $20,000,000

Financial information

  • Payment methods:
    PaySafeCard, VISA, Mastercard, Maestro, Wire Transfer, ApplePay, Via Balato, Circle K, Waldo's, 7-Eleven, OXXO, HSBC, Banorte, Afirme, SPEI, Citibanamex, BBVA
  • Account currency:
    MXN
  • Min. deposit:

    MXN 20

  • Min. withdrawal:

    MXN 100

  • Withdrawal limit:

    per month Mex$120,000

Verification

  • ID card
  • Proof of address
  • Proof of payment method ownership
  • Notarized documents potentially required

Information about licenses

Mexico

Types of games

Important: Casino applies withdrawal limits to progressive jackpot wins. This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.

Casino Description

Caliente Casino is an online gambling platform that stands out by virtue of its connections to physical casinos and sports bars across Mexico, offering a robust blend of online and offline gaming experiences. While praised for its extensive payment methods, it is important to note this platform features some limitations that are cause for caution among potential users.

Caliente Casino has made its mark as a medium-sized gaming hub, catering primarily to the Mexican audience. Its affiliation with land-based establishments adds a level of integrity to its online presence, which somewhat compensates for the safety concerns highlighted by experts. The casino's offerings span a wide array of gaming options, including slots, live dealer games, and sports betting, provided by an extensive list of renowned game developers. As a result, players can enjoy titles from industry giants such as Novomatic, Playtech, and Betsoft Gaming, ensuring a diverse gaming experience.

Those who delve into Caliente Casino will find a number of appealing perks designed to attract new users and retain existing players. Notably, the platform offers a variety of promotional bonuses and a structured loyalty program with multi-tier welcome offers, allowing high rollers to reap additional benefits. However, potential players should be aware that free bonuses are often tied to steep wagering requirements, which may dampen the appeal for some.

One of the foremost challenges faced by Caliente Casino is its below-average score regarding safety and fairness. This assessment stems from extensive analysis of its Terms and Conditions, which, unfortunately, reveal some unfair or predatory practices. These practices are of concern as they might be leveraged to circumvent paying out player winnings under certain circumstances. Furthermore, the casino has accrued a notable amount of player complaints, which have been taken into account to form its safety evaluation.

Customer support is another critical aspect where Caliente Casino demonstrates mixed results. While phone support is available, which is a significant plus, live chat functionality is restricted until after registration, potentially posing a hurdle for those seeking immediate assistance. Responsible gambling measures are minimal, an aspect that could be significantly improved to provide a safer and more supportive environment for users.

Payment methods at Caliente Casino are quite comprehensive, supporting a variety of options such as VISA, Mastercard, and local banks like Santander and Citibanamex. However, withdrawals are notably limited to bank transfers, which could be restrictive and less convenient for some users. Additionally, players should be prepared to provide rigorous identification documentation for verification, particularly in cases flagged as suspicious by the casino.

The casino's concentration on sports betting adds a distinct flavor to its profile, though it may detract focus from developing casino-centric services. That said, Caliente Casino’s active engagement in sports sponsorship deals and presence on social media platforms such as Facebook, Twitter, and YouTube underscores its efforts to solidify brand awareness and engage with a broader audience.

In summary, while Caliente Casino presents some enticing features and a vast selection of games, it remains a less than optimal choice for players prioritizing reliability and fairness. Prospective players are advised to weigh its affiliations with physical casinos against the cautionary elements of its online operations before deciding to engage with this platform.

Casino reputation

  • Overall rating: 7.3 /10
  • CasinoGuru: 6.5 /10
  • CasinoMentor: 8.8 /10
  • Trust index: Above average

Casino Characteristics Assessment

Overall rating

CasinoGuru rating

Players' reviews of the casino

User feedback (max. 5):2.6

Rated by 8 users (LCB)

Casino Complaints and Their Solutions

Total complaints (CasinoGuru): 26

Opened: 0 Resolved: 4 Unresolved: 5 Rejected: 17

  • Found in Blacklists: No
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