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  • Overall rating: 7.4 /10
  • Trust index: High
  • Found in Blacklists: No
  • Title: Hugo Casino
  • Platform type: Crypto Casino, Instant Play, Live Casino, Mobile
  • Year of foundation: 2023
  • Owner:

    GBL Solutions N.V.

  • Operator:

    GBL Solutions N.V.

  • Official website: https://hugocasino.com/

Basic information

  • Providers:
    111+
  • Number of games:
    6059+
  • Types of bonuses:
    Deposit bonus, First deposit bonus
  • Brand RTP:
    Not publicly audited
  • Brand Profit:
    ~ $1,000,000
  • Interface language:
    English, French, German, Italian, Spanish, Danish, Finnish, Greek, Hungarian, Norwegian, Polish

Financial information

  • Payment methods:
    Skrill, Neteller, Payz (ecoPayz), Mastercard, VISA, Neosurf, Bitcoin (BTC), Wire Transfer, Interac e-Transfer, UTORG, MuchBetter, Cashlib, eZeeWallet, Jetonbank, Binance Pay, Litecoin (LTC), Revolut, CashtoCode, MiFinity, Bitcoin Cash (BCH), Dogecoin (XDG), Tron (TRX), Interac, Tether (USDT), Cardano (ADA), Ethereum (ETH)
  • Account currency:
    EUR, AUD, CAD, CHF, DKK, HUF, NOK, NZD, PLN
  • Min. deposit:

    €5 (CASHlib)€20 (Credit/Debit Cards)

  • Min. withdrawal:

    €20/€50 (Crypto)

  • Withdrawal limit:

    per month €15,000
    per day €500

  • Withdrawal speed:

    EWallets: 24-48 hours
    Bank Transfers: 3-5 days
    Cheques: Not offered
    Card Payments: 3-5 days
    Pending Time: 0-72 hours

Verification

  • ID card, passport, driver's license
  • Proof of address
  • Proof of payment method ownership
  • Proof of deposit
  • Selfie with ID documents
  • Additional procedures potentially required
  • Time for document verification: 0 - 3 days

Responsible gaming

Self-Exclusion Tool, Cool Off/Time-Out Tool, Self-Exclusion Register Participation: No

Information about licenses

Curaçao Gaming Authority (CGA)

Types of games

Casino Description

Hugo Casino is an online platform renowned for its sizable gaming library and strong emphasis on player safety and fairness. With a comprehensive selection of games powered by top-tier software providers and a user-friendly interface, it caters to both beginners and experienced players. The casino supports multiple languages, making it accessible to a global audience.

One of the standout features of Hugo Casino is its broad collection of games. Players can enjoy a wide variety of slots, table games, and live casino offerings, including live dealer games from respected developers like Evolution Gaming and Pragmatic Play Live. This extensive selection ensures that players have access to some of the most popular and cutting-edge games available.

In terms of player security, Hugo Casino holds a gambling license from the Curacao Gaming Control Board. This, combined with a solid record of fair terms and conditions, underscores its commitment to providing a safe and reliable gaming environment. There are virtually no complaints regarding unfair practices or unpaid winnings, a testament to its operational integrity.

For those considering financial transactions, Hugo Casino offers numerous payment methods, including a variety of cryptocurrencies. This crypto-friendly casino ensures fast withdrawals and imposes no fees on deposits. However, it's worth noting that withdrawal limits are somewhat restrictive, with daily caps at €500, and transactions are only processed on weekdays.

The casino's customer service is available via live chat 24/7, delivering prompt assistance anytime it's required. This accessibility is crucial for resolving issues swiftly, although there's a lack of direct telephone support, which might be a drawback for some players. Email support remains an option for less urgent inquiries.

Hugo Casino also boasts an appealing bonus structure, offering players a welcome package and ongoing promotions. Additionally, a loyalty program rewards consistent players with perks like Cashback and Free Spins. These features enhance the overall player experience, promoting a rewarding and engaging environment.

Among the negative aspects, the casino does not accept account creation from certain regions based on its discretion. Also, players are cautioned against employing strategies when using bonuses, as this may lead to the cancellation of winnings. Finally, players should be aware of the requirement to wager deposits three times before processing withdrawals.

Overall, Hugo Casino provides a comprehensive and enjoyable gaming experience while prioritizing player safety and game fairness. Despite its relatively small international presence, it offers a robust platform for online gaming enthusiasts, with its vast game selection, reliable support, and secure financial transactions being notable strengths.

List of providers

Pragmatic Play, Evolution Gaming, Play'n GO, Nolimit City, Hacksaw Gaming, Wazdan, Elk Studios, Relax Gaming, Ezugi, 1spin4win, 1x2Games, 3 Oaks Gaming, 4ThePlayer, 7Mojos, Red Tiger Gaming, Atomic Slot Lab, AvatarUX, Belatra Games, Big Time Gaming, BGaming, Blueprint Gaming, Booming Games, CT Interactive, Endorphina, Evoplay, Fantasma Games, Fazi Interactive, GameArt, Gamomat, Gamzix, Givme Games, Golden Hero Games, Habanero, High 5 Games, Igrosoft, Iron Dog Studios, KA Gaming, Kalamba Games, Leap Gaming, Mancala Gaming, Mascot Gaming, Mr. Slotty, NetGame, NetEnt, Northern Lights Gaming, Nucleus Gaming, Onlyplay, Oryx Gaming, Pocket Games Soft, Platipus Gaming, Playtech, Quickspin, Reel Play, Revolver Gaming, Skywind Group, SmartSoft Games, Spade Gaming, Spribe, Swintt, Thunderkick, TrueLab Games, Tom Horn Gaming, Turbo Games, Vibra Gaming, Yggdrasil Gaming, ELA Games, Indigo Magic

Casino reputation

  • Overall rating: 7.4 /10
  • CasinoGuru: 8.4 /10
  • AskGamblers: 7.1 /10
  • CasinoMentor: 6.8 /10
  • Trust index: High

Casino Characteristics Assessment

Overall rating

CasinoGuru rating

AskGamblers rating

Fair Gambling Codex (CasinoGuru)

Players' reviews of the casino

User feedback:Great

Rated by 15 users (CasinoGuru)

User feedback (max. 5):3.1

Rated by 15 users (LCB)

User feedback (max. 10):6.4

Rated by 5 users (AskGamblers)

Casino Complaints and Their Solutions

Total complaints (CasinoGuru): 6

Opened: 0 Resolved: 0 Unresolved: 0 Rejected: 6

  • Found in Blacklists: No
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