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  • Overall rating: 4.1 /10
  • Trust index: Below average
  • Found in Blacklists: Yes
  • Title: Lake Palace Casino
  • Platform type: Instant Play, Mobile, Crypto Casino
  • Year of foundation: 2006
  • Owner:

    TD Investments Ltd

  • Official website: https://www.lakepalace.com/

Basic information

  • Number of games:
    549+
  • Types of bonuses:
    Deposit bonus, First deposit bonus
  • Brand RTP:
    Not stated
  • Brand Profit:
    ~ $1,000,000
  • Interface language:
    English

Financial information

  • Payment methods:
    Mastercard, VISA, American Express, Bitcoin (BTC), Wire Transfer, Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Tether (USDT)
  • Account currency:
    USD, EUR, GBP, AUD, CAD, DKK, NOK, NZD, SEK
  • Min. deposit:

    $20

  • Min. withdrawal:

    $100

  • Withdrawal limit:

    per week $2,500

  • Withdrawal speed:

    EWallets: 0-1 hours
    Bank Transfers: 5-10 days
    Cheques: 10-15 days
    Card Payments:
    Pending Time: 48 hours

Verification

  • ID card, passport, driver's license
  • Proof of address
  • Proof of payment method ownership
  • Proof of deposit
  • Selfie with ID documents
  • Phone verification
  • Credit card verification form (if the deposit was made with a credit card)
  • Time for document verification: 0 - 2 days

Responsible gaming

Self-Exclusion Register Participation: No

Information about licenses

Kahnawake (KGC)

Types of games

Important: Casino may confiscate money from dormant accounts. This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).

Casino Description

Lake Palace Casino is an online gambling platform known for its tropical paradise theme and a broad array of Saucify-powered games. While it creates a vibrant and engaging environment for players, its safety and fair gaming practices have been a topic of scrutiny. Operating under the licenses granted by the governments of Curacao and Kahnawake, this casino offers a unique mix of pros and cons that potential users should carefully evaluate.

The casino's game portfolio stands out with a vast selection of slots, table games, and an immersive live casino experience. Players can enjoy over 40 different video slots, each featuring distinct themes and bonus features. For those interested in table games, Lake Palace Casino provides various options with realistic graphics and sound effects, including blackjack, baccarat, and roulette. Yet, the live casino section remains limited, offering only basic versions of popular games.

Leveraging modern technology, Lake Palace Casino ensures security through 128-bit SSL encryption and operates games that have undergone testing by iTech Labs. The commitment to fairness and user data protection is a reassuring aspect for players. Their loyalty program, complete with leaderboards and achievements, provides an engaging incentive for regular patrons, while accepting Bitcoin and other major cryptocurrencies broadens its payment flexibility.

Despite these attractive features, there are noteworthy concerns regarding the casino's terms and conditions. The minimum withdrawal amount is comparatively high at $100, and fees apply to some withdrawal methods. Players might find the withdrawal limits restrictive, particularly as they are dependent on a player's VIP rank. Furthermore, the casino applies fees to certain transactions and enforces a policy of closing inactive accounts over six months, forfeiting any bonus funds.

Customer support at Lake Palace Casino is available 24/7 through live chat, offering prompt assistance to players. However, the telephone support is not toll-free internationally, and written inquiries via email may not yield immediate responses. Players might appreciate the convenience of mobile play, although some will find the mobile library smaller compared to the desktop version.

The competitive advantage of Lake Palace Casino lies in its multi-channeled communication support and extensive library of BetOnSoft titles, yet the high wagering requirements for bonus funds, limited live games, and higher-end withdrawal limits may pose deterrents for some players. Prospective users need to weigh these factors against their personal preferences to determine if this vibrant yet complex gambling venue aligns with their gaming habits and safety expectations.

List of providers

Betsoft Gaming, Genii

Casino reputation

  • Overall rating: 4.1 /10
  • CasinoGuru: 5.2 /10
  • AskGamblers: 1 /10
  • CasinoMentor: 6 /10
  • Trust index: Below average

Casino Characteristics Assessment

Overall rating

CasinoGuru rating

AskGamblers rating

Players' reviews of the casino

User feedback (max. 5):1.7

Rated by 169 users (LCB)

User feedback (max. 10):7.3

Rated by 8 users (AskGamblers)

Casino Complaints and Their Solutions

Total complaints (CasinoGuru): 3

Opened: 0 Resolved: 1 Unresolved: 1 Rejected: 1

  • Found in Blacklists: Yes
  • AskGamblers blacklisted:

    Blacklisted: Lake Palace Casino is a brand operated under the Grand Prive Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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