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  • Overall rating: 5.9 /10
  • Trust index: Below average
  • Found in Blacklists: No
  • Title: LuckyKoala Casino
  • Year of foundation: 2023
  • Owner:

    Next Global Era Limited

Basic information

  • Providers:
    91+
  • Number of games:
    5288+
  • Types of bonuses:
    Deposit bonus, First deposit bonus
  • Brand Profit:
    ~ $1,000,000
  • Interface language:
    English, French, German, Spanish, Finnish, Greek, Polish

Financial information

  • Payment methods:
    Neteller, Skrill, PaySafeCard, Payz (ecoPayz), Mastercard, VISA, Bitcoin (BTC), Wire Transfer, Tether (USDT), Finrax, USD Coin (USDC), Litecoin (LTC), Ripple (XRP), Stellar Lumens (XLM), Bitcoin Cash (BCH), Chainlink (LINK), Ethereum (ETH), UTORG, Binance Smart Chain (BSC), Tron (TRX), Revolut, Solana (SOL), WebPayz, MuchBetter, Rapid Transfer, MiFinity, Interac
  • Account currency:
    USD, EUR, CAD, NZD
  • Min. deposit:

    €10/ €20 (cryptocurrencies)

  • Min. withdrawal:

    €10

  • Withdrawal limit:

    per week €5,000

Verification

  • ID card, passport, driver's license
  • Proof of address
  • Proof of payment method ownership
  • Proof of deposit
  • Selfie with ID documents
  • Additional procedures potentially required
  • Notarized documents potentially required
  • Time for document verification: 0 - 2 days

Information about licenses

Curaçao Gaming Authority (CGA)
Anjouan Gaming Board

Types of games

Important: Casino may confiscate money from dormant accounts. This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important: Win limit of €100,000 per day. This casino has a win limit rule. You will not be able to win more than €100,000 per day.

Casino Description

LuckyKoala Casino is an online platform offering a diverse range of gambling experiences which include an expansive gaming library and a separate sportsbook section. Among its main features are live dealer games, a crypto-friendly approach, and a loyalty program designed to reward regular players. However, potential users should be mindful of certain limitations in its service, including restricted responsible gaming options and customer support that lacks direct telephone access.

This casino is owned by NewEra B.V. and holds licenses from Curacao and Anjouan Gaming, which are reputable but not without their criticisms regarding player protection standards. The casino's growing reputation is coupled with a welcoming offer and promotions. Despite these appealing features, it's crucial to note that only one free withdrawal is allowed per month, and inactivity for six months can lead to account termination and forfeiture of balances.

The safety and fairness of LuckyKoala Casino has been a point of intense investigation, where its Terms and Conditions revealed some potentially predatory practices. Such clauses may affect the payout of winnings under certain conditions. However, post-evaluation, there has been a relatively low volume of complaints, which is notable for a casino of its size but does not completely assure every player's peace of mind.

LuckyKoala Casino's game selection is one of its strong points, hosting titles from 91 leading developers such as NetEnt, Play'n GO, and Evolution Gaming. This extensive variety ensures that players can explore numerous types of games like slots, blackjack, and live games, accessing them via a platform that supports various languages through an auto-translate feature within its live chat. This is particularly useful for players in non-English speaking regions.

Regarding LuckyKoala's financial interactions, it offers an extensive array of 28 payment methods, from traditional credit cards to cryptocurrencies, accommodating diverse player preferences. Be aware that win limitations are in place, which could impact high-stakes players. Nevertheless, payouts are generally facilitated without significant hassle, dependent on the player's geographical location and corresponding regulations.

In conclusion, while LuckyKoala Casino presents attractive options and potential benefits, it also poses some risks especially concerning its operational practices and fairness question marks in its Terms and Conditions. It's advisable for players to weigh these aspects, and approach this casino with measured expectations, particularly those prioritizing consistent, fair play and responsive support.

List of providers

NetEnt, Nolimit City, Betsoft Gaming, Pragmatic Play, Novomatic, Apricot (Microgaming), ELK Studios, Big Time Gaming, Yggdrasil Gaming, Tom Horn Gaming, Quickspin, Evoplay, Push Gaming, Eyecon, Evolution Gaming, BGaming, GameArt, Red Tiger Gaming, Play'n GO, Endorphina, Blueprint Gaming, Wazdan, Habanero, Playson, iSoftBet, Lightning Box, Spinomenal, Thunderkick, Ezugi, 1x2Games, Booming Games, Iron Dog Studios, Relax Gaming, Betgames, Triple Edge Studios, Spribe, Kalamba Games, Kiron Interactive, Bragg Gaming, Ruby Play, PGsoft (Pocket Games Soft), Gamomat, Fazi Interactive, Stakelogic, Leap Gaming, Felix Gaming, Foxium, Snowborn Games, Golden Rock Studios, Just For The Win, Crazy Tooth Studio, Skywind Group, Golden Hero Games, Mascot Gaming, Givme Games, Fugaso, Slingshot Studios, Northern Lights Gaming, Arcadem, InBet Games, G Games, Atomic Slot Lab, EURASIAN Gaming, BF Games, OneTouch Games, 3 Oaks Gaming, Switch Studios, All For One Studios (ALL41), Stormcraft Studios, SmartSoft Games, Popiplay, Vivo Gaming, OctoPlay, Reevo, King Show Games, Playnetic, Turbo Games, Bluberi Gaming, AvatarUX, Aviatrix, Swintt, Gamzix, Esa Gaming, Amigo Gaming, Gold Coin Studios, GONG Gaming Technologies, Real Dealer Studios, Asia Gaming, XPro Gaming, Lucky Streak, Hacksaw Gaming

Casino reputation

  • Overall rating: 5.9 /10
  • CasinoGuru: 5.3 /10
  • CasinoMentor: 7 /10
  • Trust index: Below average

Casino Characteristics Assessment

Overall rating

CasinoGuru rating

Players' reviews of the casino

User feedback (max. 5):3.5

Rated by 8 users (LCB)

Casino Complaints and Their Solutions

Total complaints (CasinoGuru): 10

Opened: 0 Resolved: 4 Unresolved: 0 Rejected: 6

  • Found in Blacklists: No
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