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  • Overall rating: 5.6 /10
  • Trust index: Below average
  • Found in Blacklists: No
  • Title: Mandarin Palace Casino
  • Year of foundation: 2009
  • Owner:

    TD Investments Ltd

Basic information

  • Number of games:
    549+
  • Types of bonuses:
    Deposit bonus, First deposit bonus, No deposit bonus
  • Brand Profit:
    ~ $5,000,000

Financial information

  • Payment methods:
    Mastercard, VISA, American Express, Bitcoin (BTC), Wire Transfer, Tether (USDT), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC)
  • Account currency:
    USD, EUR, CAD, DKK, NOK, NZD, SEK
  • Min. deposit:

    $20

  • Min. withdrawal:

    $100

  • Withdrawal limit:

    per week $2,500

Verification

  • ID card, passport, driver's license
  • Proof of address
  • Proof of payment method ownership
  • Proof of deposit
  • Selfie with ID documents
  • Phone verification
  • Time for document verification: 1 day - 2 days

Information about licenses

Kahnawake (KGC)

Types of games

Important: Casino may confiscate money from dormant accounts. This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).

Casino Description

Mandarin Palace Casino is an online casino offering a variety of games, including slots and table games, with a focus on a crypto-friendly environment. It features special promotions, live dealer games, and 24/7 live chat support, although it is hampered by below-average fairness and safety concerns.

Operating under the ownership of TD Investments Ltd, Mandarin Palace Casino is licensed by the Kahnawake Gaming Commission, which lends it a level of legitimacy in the online gambling world. The casino's estimated annual revenue signifies its position as a medium-sized competitor. Despite its size, the casino has numerous complaints from players, leading to a suboptimal safety index. This raises concerns about the fairness of its Terms and Conditions, with certain clauses considered unfair or predatory.

Players should be cautious regarding withdrawal policies, as Mandarin Palace enforces a minimum withdrawal amount of $100 with fees for some methods. The casino provides a range of nine payment options such as Mastercard, VISA, American Express, and Bitcoin, although availability may vary by country. Notably, withdrawal limits can depend on the player's rank, potentially affecting the gaming experience.

The game library includes a decent selection of slots, roulette, blackjack, and live dealer games from six providers, including Evolution Gaming and Betsoft Gaming. However, some may find the range limited in comparison to larger platforms. The focus remains heavily on slots and table games, which might appeal to a specific audience looking for a traditional casino experience with a modern twist.

Mandarin Palace's bonus structure includes a couple of welcome offers, yet all promotions are invitation-only and bound by high wagering requirements, making them less accessible to the average player. While the casino does have a loyalty program, players should be aware of conditions that may limit or refuse wagers, possibly affecting overall satisfaction.

Although Mandarin Palace boasts a user-friendly approach with a news section rich in articles and supportive live chat, player feedback reveals mixed reviews. This signals both praise for its crypto-friendly policies and promotions, as well as dissatisfaction with its game provider selection and perceived treatment of player winnings.

Ultimately, Mandarin Palace Casino presents a mixed bag. While it offers an array of tempting features like live games and special promotions, one must navigate its limitations, such as questionable Terms and Conditions and a high minimum withdrawal limit. Players prioritizing fairness and safety might need to consider other options, but for those chiefly interested in slots and table games with a crypto edge, Mandarin Palace presents a viable, albeit cautious, choice.

Casino reputation

  • Overall rating: 5.6 /10
  • CasinoGuru: 5.7 /10
  • CasinoMentor: 5.7 /10
  • BestCryptoCasino: 5.5 /10
  • Trust index: Below average

Casino Characteristics Assessment

Overall rating

CasinoGuru rating

Players' reviews of the casino

User feedback:Mixed

Rated by 46 users (CasinoGuru)

User feedback (max. 5):3

Rated by 402 users (LCB)

User feedback (max. 5):2.6

Reviews: 5 (Trustpilot)

Casino Complaints and Their Solutions

Total complaints (CasinoGuru): 6

Opened: 0 Resolved: 1 Unresolved: 3 Rejected: 2

  • Found in Blacklists: No
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