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  • Overall rating: 6 /10
  • Trust index: Below average
  • Found in Blacklists: No
  • Title: Shangri La Casino
  • Platform type: Instant Play, Mobile, Sports, Crypto Casino
  • Year of foundation: 2016
  • Owner:

    InterStorm (Curacao) N.V.

  • Operator:

    InterStorm (Curacao) N.V.

  • Official website: https://shangrila.com/

Basic information

  • Providers:
    115+
  • Types of bonuses:
    Deposit bonus, First deposit bonus
  • Brand RTP:
    Not stated
  • Brand Profit:
    ~ $1,000,000
  • Interface language:
    English, Russian, Spanish, Arabic, Azerbaijani, Norwegian, Turkish

Financial information

  • Payment methods:
    Payz (ecoPayz), VISA, Mastercard, QiWi, Bitcoin (BTC), AstroPay, Yandex, Wire Transfer, ApplePay, Perfect Money, Google Pay, Ethereum (ETH), Litecoin (LTC), USD Coin (USDC), Piastrix, NetBanking, Unified Payments Interface (UPI), CashtoCode, MuchBetter, Interac, Papara, MobiKwik, Pago Efectivo, Ripple (XRP), Tether (USDT), Amazon pay, PhonePe, Jio, Paytm, Binance Coin (BNB), Interac e-Transfer, Binance Pay, Tron (TRX)
  • Account currency:
    USD, EUR, AZN, CAD, CLP, INR, NOK, TRY
  • Withdrawal limit:

    per month €300,000
    per day €10,000

  • Withdrawal speed:

    EWallets: 24-72 hours
    Bank Transfers: 4-7 days
    Cheques: Not offered
    Card Payments: 4-7 days
    Pending Time: 24-48 hours

Responsible gaming

Deposit Limit Tool, Wager Limit Tool, Loss Limit Tool, Time/Session Limit Tool, Self-Exclusion Tool, Cool Off/Time-Out Tool, Self-Assessment Test, Self-Exclusion Register Participation: No

Information about licenses

Curaçao Gaming Authority (CGA)
Anjouan Gaming Board

Types of games

Important: Win limit of €250,000 per day. This casino has a win limit rule. You will not be able to win more than €250,000 per day.

Casino Description

Shangri La is an online casino that stands out for its extensive gaming options, a notable collection of games from various providers, and an impressive array of payment methods. However, it's essential to assess its safety and fairness, considering factors like licensing, player complaints, and terms of service to ensure a proximate understanding of what this casino can offer to its players.

Owned by InterStorm (Curacao) N.V., Shangri La operates with licenses from Curacao and Comoros, providing a basic framework of reliability. Despite these licenses, the casino's overall safety perception remains below average, as reflected by player feedback and industry reviews. Issues mainly stem from player complaints and limitations on withdrawals.

A significant drawback is the higher-than-average sum of disputed winnings relative to its size, painting a less-than-ideal picture for potential users. Terms and conditions typically free from unfair clauses and no mention in relevant blacklists are positive aspects but do little to offset player concerns about fair treatment.

Moreover, there is a lack of comprehensive user feedback due to limited reviews, making it challenging to gauge overall satisfaction. Although the casino offers a large selection of games, including slots, table games, and live dealer options from over 100 providers like NetEnt and Evolution Gaming, these don't necessarily equate to user satisfaction or fairness assurance.

Shangri La supports a broad spectrum of payment options, including both traditional methods like VISA and Mastercard, and a variety of cryptocurrencies, catering to diverse player preferences. However, terms regarding win and withdrawal limits are critical, possibly creating constraints for winning players.

The customer support at Shangri La is generally well-regarded, offering multi-language assistance, which is crucial for non-English speaking players. The support team's quality can significantly influence the player experience, affecting how issues are resolved and customer inquiries are handled.

In summary, while Shangri La brings certain appealing features and a wide selection of games and payment methods to the table, the lower perception of safety and fairness poses a substantial consideration for players prioritizing security and reliable gameplay. Potential users are advised to weigh these factors carefully before engaging with this platform.

List of providers

NetEnt, Nolimit City, Betsoft Gaming, Pragmatic Play, Big Time Gaming, ELK Studios, Tom Horn Gaming, Quickspin, Evolution Gaming, Red Tiger Gaming, Play'n GO, Endorphina, Wazdan, Habanero, Lightning Box, Playson, Nextgen Gaming, Spinomenal, Thunderkick, Ezugi, 1x2Games, Booming Games, Iron Dog Studios, Realistic Games, High 5 Games, Genesis Gaming, Relax Gaming, Betgames, Genii, Four Leaf Gaming, Foxium, Fugaso, Gacha studios, Barstruck, Circular Arrow, Electric Elephant, Alchemy Gaming, Armadillo Studios, AvatarUX, Just For The Win, OneTouch Games, High Limit Studio, Ino Games, JVL, Gold Coin Studios, Golden Rock Studios, Hacksaw Gaming, Gameburger Studios, Gamevy, Spinstars, Spribe, Stormcraft Studios, Swintt, Sapphire Gaming, Snowborn Games, SpinPlay Games, Prospect Gaming, Real Dealer Studios, Retro Gaming, Plank Gaming, Platipus Gaming, Print Studios, Blue Guru Games, Blue Ring Studios, AreaVegas, Aurum Signature Studios, Backseat Gaming, Wishbone, 4ThePlayer, All For One Studios (ALL41), Amusnet, Switch Studios, Triple Edge Studios, Games Inc., Games Global, GONG Gaming Technologies, Hammertime, Fantasma Games, Felt Gaming, FlipLuck Games, Fortune Factory Studios, Crazy Tooth Studio, Elysium Game Studio, Buck Stakes Entertainment, Bullshark Games, CT Gaming, Cayetano Gaming, Old Skool Studios, Oros Gaming, PearFiction Studios, Neon Valley Studios, Northern Lights Gaming, Live 5 Gaming, Max Win Gaming, Nailed it! Games, Neko Games, Infinity Dragon Studios, Jade Rabbit Studio, Kalamba Games, 3 Oaks Gaming, Creed Roomz, Skillzzgaming, Slingshot Studios, Spearhead Studios, Storm Gaming, Sthlm Gaming, Silverback Gaming, Pulse 8 Studios, Kiron Interactive, Leap Gaming, NSoft, OneXtwo Gaming, Vivo Gaming, Globalbet, Golden Race

Casino reputation

  • Overall rating: 6 /10
  • CasinoGuru: 5.5 /10
  • AskGamblers: 7 /10
  • CasinoMentor: 5.5 /10
  • Trust index: Below average

Casino Characteristics Assessment

Overall rating

CasinoGuru rating

AskGamblers rating

Players' reviews of the casino

User feedback (max. 10):7.4

Rated by 7 users (AskGamblers)

Casino Complaints and Their Solutions

Total complaints (CasinoGuru): 9

Opened: 0 Resolved: 2 Unresolved: 5 Rejected: 2

  • Found in Blacklists: No
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