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  • Overall rating: 5.2 /10
  • Trust index: Below average
  • Found in Blacklists: No
  • Title: Sun Palace Casino
  • Year of foundation: 2002
  • Owner:

    Main Street Vegas Group Casinos

Basic information

  • Number of games:
    324+
  • Types of bonuses:
    Deposit bonus, First deposit bonus
  • Brand Profit:
    ~ $1,000,000

Financial information

  • Payment methods:
    VISA, Mastercard, VISA Debit, American Express, Bitcoin (BTC), Wire Transfer, Discover, Dogecoin (XDG), Litecoin (LTC), Interac e-Transfer, Interac, Ethereum (ETH), Tether (USDT), Tron (TRX), Binance Coin (BNB), Check (Cheque), Visa Credit
  • Account currency:
    USD
  • Min. deposit:

    $5 (Gift Card)/$20 (Other methods)

  • Min. withdrawal:

    $150

  • Withdrawal limit:

    $2,000 (Regular) Weekly
    $3,000 (Silver) Weekly
    $4,000 (Gold) Weekly
    $5,000 (Platinum, Diamond) Weekly

Verification

  • ID card, passport, driver's license
  • Proof of address
  • Proof of payment method ownership
  • Phone verification
  • Credit card verification form (if the deposit was made with a credit card)

Information about licenses

Costa Rica

Types of games

Important: Casino may confiscate money from dormant accounts. This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important: Casino operates without a license. This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

Casino Description

Sun Palace Casino is an online gaming platform known for its moderate player base and diverse game offerings. Despite recent evaluations indicating below-average safety and fairness, it remains a popular choice for some due to its cryptocurrency-friendly policies and attractive promotional offers.

One notable feature of Sun Palace Casino is its acceptance of various cryptocurrencies, making it an appealing option for players who prefer decentralized finance. Additionally, the casino offers numerous payment methods, including major credit cards and alternative options like Bitcoin and Ethereum, broadening its appeal to a wide range of users across different regions.

The casino also boasts a loyalty program designed to reward its regular players, along with several welcome packages that cater to new users. Such initiatives aim to enhance the overall player experience, encouraging both existing and potential members to engage more deeply with the platform.

While the game selection at Sun Palace Casino is varied, including slots, table games, and live dealer options provided by renowned developers like Realtime Gaming, the platform is not without limitations. Serious issues regarding the fairness of its Terms and Conditions have been identified. These questionable clauses in the terms could potentially be used against players, particularly concerning the payout process, thus urging caution for prospective users.

Sun Palace Casino has been marked by a history of unresolved complaints and a lack of extensive responsible gaming options. This has contributed to its mixed reputation within the online gaming community. Players must also navigate high wagering requirements, and accounts inactive for six months risk closure with forfeited balances, further challenging user satisfaction.

Although the casino offers a commendable variety of games, Sun Palace Casino's customer service lacks comprehensive support options. The absence of 24/7 live chat and telephone support can leave players without immediate assistance, which is critical for troubleshooting real-time issues that may arise during gameplay. The sole currency option of USD further limits the casino's adaptability for international players, despite the wide acceptance of global players on the platform.

Overall, Sun Palace Casino represents a mixed bag within the online gaming sector. Its unique selling points, such as cryptocurrency acceptance and enticing bonuses, enhance its allure, but underlying concerns about fairness, safety, and support services are significant deterrents. Players interested in exploring Sun Palace Casino are advised to proceed with caution and consider both its merits and known drawbacks carefully before engaging extensively with the platform.

Casino reputation

  • Overall rating: 5.2 /10
  • CasinoGuru: 5.4 /10
  • CasinoMentor: 5.6 /10
  • Trust index: Below average

Casino Characteristics Assessment

Overall rating

CasinoGuru rating

Players' reviews of the casino

User feedback:Mixed

Rated by 68 users (CasinoGuru)

User feedback (max. 5):3.3

Rated by 469 users (LCB)

Casino Complaints and Their Solutions

Total complaints (CasinoGuru): 20

Opened: 0 Resolved: 3 Unresolved: 12 Rejected: 5

  • Found in Blacklists: No
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