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  • Overall rating: 8.2 /10
  • Trust index: Very high
  • Found in Blacklists: No
  • Title: Virtual City Casino
  • Platform type: Instant Play, Mobile
  • Year of foundation: 2002
  • Owner:

    Casino Rewards

  • Operator:

    Fresh Horizons Ltd.

  • Official website: https://www.virtualcitycasino.com

Basic information

  • Providers:
    37+
  • Number of games:
    685+
  • Types of bonuses:
    Deposit bonus, First deposit bonus
  • Brand RTP:
    Publicly audited
  • Brand Profit:
    ~ $1,000,000
  • Interface language:
    English, Chinese, French, German, Italian, Russian, Spanish, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, Greek, Hindi, Hungarian, Indonesian, Japanese, Korean, Norwegian, Polish, Portuguese, Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Financial information

  • Payment methods:
    Neteller, Skrill, PaySafeCard, Payz (ecoPayz), VISA, InstaDebit, Trustly, PayPal, EPS, Multibanco, Diners Club, Maestro, American Express, VISA Electron, Boleto Bancario, Neosurf, eChecks, Online bank transfer, AstroPay, Kalibra, Envoy, iDebit, Wire Transfer, ApplePay, Flexepin, Skrill 1-Tap, Perfect Money, Express-Connect, PhonePe, Swift, Google Pay, INOVAPAY, Online Uberweisen, M-Pesa, Pago Efectivo, Jeton, Klarna, LOTERICA, PIX, JCB, MuchBetter, NetBanking, Rapid Transfer, Samsung Pay, WeChat Pay, Airtel Money, MTN, Rapyd, Unified Payments Interface (UPI), Paga, Tigo, CashtoCode, Instant Payments by Citadel, Discover, OXXO, Interac e-Transfer, ecoVoucher, Paycos
  • Account currency:
    USD, EUR, GBP, CAD, NZD
  • Min. deposit:

    $10

  • Min. withdrawal:

    $50

  • Withdrawal limit:

    per month $16,000
    per week $4,000

  • Withdrawal speed:

    EWallets: 0-72 hours
    Bank Transfers: 5-7 days
    Cheques: Not offered
    Card Payments: 3-5 days
    Pending Time: 0-48 hours

Verification

  • ID card, passport, driver's license
  • Proof of address
  • Proof of payment method ownership
  • Additional procedures potentially required
  • Notarized documents potentially required
  • Time for document verification: 2 days - 7 days

Responsible gaming

Self-Exclusion Tool, Self-Assessment Test, Self-Exclusion Register Participation: No

Information about licenses

Kahnawake (KGC)

Types of games

Casino Description

Virtual City Casino is an online gaming platform that stands out with its vast selection of Microgaming games, solid reputation as part of the Casino Rewards group, and 24/7 customer support. Licensed by the Kahnawake Gaming Commission, it provides a secure gambling environment and caters to a diverse audience with numerous payment options and language interfaces.

One of the key strengths of Virtual City Casino is its impressive game library. It includes a variety of slots, table games, video poker, and live dealer games. For slot enthusiasts, the casino offers an extensive range of video slots, including popular progressive jackpot slots, which are known for their high potential payouts. Table game fans can enjoy multiple variants of roulette, blackjack, baccarat, and poker, ensuring a comprehensive gambling experience.

Customer support at Virtual City Casino is robust and accessible, operating 24/7 through live chat. This feature ensures players can resolve any issues they encounter swiftly and efficiently. Although the support team does not offer telephone assistance, the live chat's quick response times compensate for it. Additionally, the customer service team utilizes an auto-translate feature for some languages, making it easier for non-English-speaking users to communicate.

Security and transparency are paramount at Virtual City Casino. The platform implements 128-bit SSL encryption to protect sensitive data, along with maintaining an enterprise-level firewall. Players can be assured of the fairness of the games, as they are certified by eCogra, which conducts monthly audits to verify game integrity and publishes the results for player review.

Despite the strengths, there are areas where players should exercise caution. Withdrawal methods may incur fees, and there is a pending period of 48 hours for processing withdrawals. Furthermore, not all payment methods are available in every country, and the platform does not currently support cryptocurrency transactions. A notable point of consideration is the casino's right to alter terms and conditions without prior notice, potentially affecting player agreements.

Virtual City Casino limits monthly withdrawals to an average of $16,000, and substantial winnings across Casino Rewards partner casinos are capped at $4,000 per week. These limits may not suit high-stakes players, yet they remain within typical industry standards. Additionally, users must be at least 19 years of age to participate in the casino's offerings.

The casino's user interface is available in several languages, increasing its accessibility to international players. This inclusive approach is augmented by the loyalty program that rewards consistent engagement over time, providing additional value to regular players.

In conclusion, Virtual City Casino is an appealing option for players seeking a well-rounded gaming experience backed by a reputable operator. Its diverse game library, secure environment, and responsive customer service make it a viable choice for many, despite some limitations regarding withdrawals and payment processing. Players are encouraged to review the terms and conditions carefully and remain informed about any changes made by the casino.

List of providers

Games Global, 1x2Games, Evolution Gaming, Foxium, Just For The Win, Rabcat, Snowborn Games

Casino reputation

  • Overall rating: 8.2 /10
  • CasinoGuru: 9.1 /10
  • AskGamblers: 6.9 /10
  • CasinoMentor: 8.6 /10
  • Trust index: Very high

Casino Characteristics Assessment

Overall rating

CasinoGuru rating

AskGamblers rating

Players' reviews of the casino

User feedback (max. 5):2.9

Rated by 148 users (LCB)

User feedback (max. 10):7

Rated by 26 users (AskGamblers)

Casino Complaints and Their Solutions

Total complaints (CasinoGuru): 192

Opened: 2 Resolved: 25 Unresolved: 15 Rejected: 150

  • Found in Blacklists: No
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