Angry.Space

Angry.Space is a community analytics and unified response service that collects comments, mentions and private messages from social networks in one interface, speeds up responses and shows visual statistics on team performance.

Opportunities

The platform helps control communication and quality of service in social networks, bringing everything into a single flow and supporting teamwork.

• Track comments and private messages - all incoming appeals in one place.
• Search for mentions - fixing references to the brand in public publications.
• Sending replies - correspondence directly from the service interface.
• One-click dialog aggregation - combining related branches for context.
• Processing statuses - control of stages: new, in progress, etc.
• Answer templates - quick, consistent answers up to 9,000 characters.
• Tags and author notes - topic markup and internal comments.
• Search through comments and dialogs - quickly find the right cases.
• Statistics - dynamics of requests, slices by tags and execution.
• Response rate control - measuring response time.
• Teamwork - distribution of tasks and delineation of rights.
• Autoprocessing rules - automation of typical actions.
• Export data to CSV - exchange and further analysis in BI.

Supported sites

The service collects data from official sources and works by API, which ensures the stability and correctness of the data.

• VKontakte - communities and group posts.
• Facebook* - public pages.
• Instagram* - Business Profiles.
• YouTube - Channels.
• Classmates - Groups.
• Telegram bots.
• Viber - public accounts.
• ICQ bots.

Safety

Connection is made through the official API of social networks, passwords to profiles are not requested and are not stored. Data is transmitted over a secure connection.

Registration and start of work

Creating an account takes a few minutes and is available both via email and social media.

• Registration by form: name, email, password, company name, promo code.
• Alternate entry: VKontakte, Facebook*, Google, Yandex.
• Company Creation - for grouping accounts, permissions, templates, and notifications.
• Connecting accounts - selecting the source and interval of history download, then authorization.

Available for VKontakte: community comments, group posts, mentions via «@», discussions. It can be connected by community administrator with selection of upload period, e.g. 7 days.

Roles and accesses

Role management helps to safely assign responsibilities within the team.

• Reading only - browsing with no action.
• Moderator - tagging, deleting comments, blocking unanswered comments.
• Operator - handling requests and responses on behalf of connected accounts.
• Analyst - access to content and statistics without interference.
• Administrator - full rights, account and user management.

Users are added by email invitation, accesses are set by company. Data can be uploaded to CSV.

Productivity tools

Built-in mechanics speed up reactions and ensure consistency of responses.

• Tags - thematic grouping and filtering, statistics by topic and quick selection, e.g. for contests.
• Templates - uniform responses with customization of accessibility and application channels.
• Activity log - search for closed dialogs and events for the selected period.

Notifications and mailings

Alerts help you not miss important events and payment changes.

• Notification channels: email, Telegram, Slack.
• Email alerts on payments received, end of paid period and access changes.
• Settings for alerts about new posts and comments.
• Send to email - select companies, addresses and subject line to automatically send to your inbox.

Working hours

Uniform hours of operation are set at the company level and applied to new activities, allowing response times to be correctly accounted for.

Profile and personal settings

Each user can customize the service to suit his or her needs.

• Profile editing: email, name, password, interface language (Russian or English), two-factor authentication, binding of VKontakte, Facebook, Google, Yandex accounts.
• Issue filters: statuses, source, tags, display order - new or old first.
• Shortcuts - customize hotkeys to speed up actions.

Fees and trial period

A 14-day test is available. You can then choose a plan to suit your company's size and communication needs.

The plan can be changed in the settings as the load and the number of connected communities grows.